Warranty

More Peace of Mind for All Your Purchases

JD-EHR backs all the products that we—and our dealer network—sell with comprehensive warranties that we also fully service and support. That means you won’t have to go it alone any time you need covered work completed because we will be here for you every step of the way.

Overview

Know What This Valuable Protection Will Cover

JD-EHR will supply and install, at its expense, a replacement part or component covered by the JD-EHR Limited Warranty that is determined to be defective in material and/or workmanship for the first to occur of:

A period of 24 months from the date of delivery to the original retail purchaser of the equipment;
A period of 30 months from the date of delivery to the dealer of the equipment; or
3,000 hours of use.

However, JD-EHR will not have any liability or responsibility for any defects in parts and/or components furnished by third-party manufacturers and distributors that are covered under separate warranties directly from the manufacturers or distributors, as well as for any parts and/or components that have been modified in any way, that were not installed or approved by JD-EHR or the manufacturer/distributor, or that were not purchased from JD-EHR or an authorized dealer.

For a full explanation of coverages, please refer to the Limited Warranty agreement you received at the time of your equipment purchase or reach out to our warranty team or your local dealer for assistance.

Registration

Maximize Your Protection: Submit Your Registration Today

Activating your warranty coverage not only will help you enjoy more peace of mind but also will benefit you with:

Hassle-Free Claims: Streamlines the warranty claim process should you ever need it.
Important Product Updates: Keeps you informed about any important updates, recalls, or service notifications.

To get started, gather your machine’s details (e.g., model number, serial number), your purchase date, and your contact information, as well as a copy of your receipt or proof of purchase. Then, simply complete and submit our short Registration form, keeping your proof of purchase and a print copy of your registration confirmation for your records.

Submit a Claim

Know What to Do in the Event of a Claim

In the event you have a problem with one of your machines, use this step-by-step guide to help guide you through the claims process.

Timely Report the Problem: Any defect or other issue with your equipment must be promptly reported to us in writing no more than 15 calendar days from the discovery of the issue.
Identify the Issue: Carefully examine your equipment and determine the nature of the problem. Be as clear and specific as possible when describing the issue—the more detail you provide the better. Be sure to take photos and/or videos of the defect.
Submit the Claim: Provide all your claim details, including your contact information and any photos/videos, on our Warranty Claim form.
Claim Evaluation: Once we have received your submission and all necessary information, our team will determine if the issue is covered under the warranty, which may include an equipment inspection by us or one of our authorized dealers.
Repair or Replacement: Once we confirm the issue is, in fact, covered under the warranty, our technicians will determine the appropriate course of action, including acquiring and replacing the defective part and/or component.
Warranty Completion: We will contact you to let you know the warranty service is complete and your machine is ready to pick up.

Have a Warranty-Related Question?

Simply complete the short form below and a member of our team will respond shortly.